FAQ

What is ROBF?

ROBF is our proprietary ranking engine for individualizing the electricity offers.

At this point, our ranking engine considers both short term and longer-term cost of electricity while deciding the best ranking of offers from existing retailers. Customer’s existing consumption data is one of the key inputs along with other parameters such as contract duration, deposits, termination charges etc. We weigh stability of monthly electricity expenses over short-term cost savings by the switch.

The comparison that we are offering is an immediate value add to our customers until we launch Muon blockchain with features as discussed in “About Us” section. We will keep offers updated from retailers as much as possible but at the same time our customers are encouraged to browse through retailers’ s offers themselves using retailer’s website link provided in the app. You are strongly encouraged to diligently read through fact-sheets of an offering under the “T&C” tab.

Other FAQ’s

What is Muon?

Muon is a blockchain platform based on “Proof of Consumption” (PoC) consensus mechanism for electricity trading & for running sustainability programs. We believe emission reduction goals require active participation from end consumers as they are the key stakeholders. Without their active participation emission goals cannot be met. Consumers participation can be improved if a few critical questions pertaining to their current & future electricity usages are answered along with information transparency in the electricity value chain. We will be incentivizing individuals through our platform who adopt sustainable practices on electricity consumption.

Whom will Muon benefit?

Muon primary beneficiary will be the existing electricity value chain which comprises of gencos, market operators and end consumers as well as new players in the value chain such as distributed energy resources (DERs) which are small scale localized generation units.

How forecasting of electricity helps me?

In addition of being a key input to our ranking engine, your consumption pattern and forecast gives you more visibility and hence control over your expenses. Once Muon platform is ready, you will be in the position to measure your actual consumption with forecasted consumption and will know your standing among your peers. You will be rewarded through our ecosystem for sustainable consumption of electricity. Our combined effort over period will help to reduce electricity wastages.

Is my data secured?

Please read our data privacy policy. One of the key tenets of Muon blockchain is the personnel data security. Our architecture is a dual layer architecture where all the Personnel Identifiable Information is stored privately.

Is Muon paid by existing electricity retailers for ranking their offers?

No, Muon is not paid or associated with any current retailers. This comparison that we are offering is an immediate value add to our customers until we launch Muon blockchain with features as discussed in “About Us” section. We will keep offers updated from retailers as much as possible but at the same time our customers are encouraged to browse through their offers themselves using retailer’s website link provided in the app. Customers are also strongly encouraged to diligently read through fact-sheets of contract under “T&C” tab.

What is the target timeline for Muon entering into full scale operations?

We are a new startup and as with any startups our journey roadmap is steps towards achieving the end goal of full-fledged electricity trading & sustainability platform. We are working towards our goals diligently and effectively.